FAQ


About the seats
 
 

Q: Which are good seats?

Welcome Green Tea

The best seats are, of course, the premium seats in the 1st row with no restricted view. There is a pillar next to the stage, but it does not block the view even from seat No. 1. (The premium seats include a Welcome Green Tea Service before the performance.)

You will enjoy good views from all seats in the 2nd, 3rd, and 4th rows.
 

Q: The prices are the same for the 2nd, 3rd, and 4th rows but with different chairs - what is the difference?

In the 2nd row, you will have a good view between the guests seated in the front row.
You will be able to sit comfortably on a chair mattress (8cm) with your legs stretched out. A tatami chair with backrest will enable you to enjoy the performance in the authentic atmosphere of the Japanese Ozashiki party.
 
The views from the 3rd row are restricted by the guests in the 1st and 2nd rows, but your view will be slightly raised by sitting on a chair mattress (15cm). These seats are easy to sit on and stand up from. A tatami chair with backrest will enable you to enjoy the performance in the authentic atmosphere of the Japanese Ozashiki party.
 
The 4th row is slightly away from the stage, but a 35-cm-high backrest chair enables you to see from a higher position than the guests sitting in front. These seats are very easy to sit on and stand up from.
 

Q: Is there any discount?

Yes. A 500 yen discount per seat applied to online purchase. Online purchase is available until 17:00 on the day of the performance. 
 

Q: Can I purchase non-reserved seats online?

No. Non-reserved seats are purchasable at the ticket booth from 17:00 to 17:45 on the day of the performance. Seating is on a first come, first served basis.
 

Q: I would like to purchase a ticket for the standing room …

In case that all of the seats have sold out, standing-room tickets are available for purchase at the ticket booth after 17:00 on the day of the performance. Standing-room tickets are not sold on this website.
 

Q: Is there a children’s price?

All seats are available for children over the age of 7, but there is no discount for them. 
Besides, babies and infants under the age of 7 are not permitted to enter. Thank you for your understanding.
 

About the seats
 
 

Q: Which are good seats?

The best seats are, of course, the premium seats in the 1st row with no restricted view. There is a pillar next to the stage, but it does not block the view even from seat No. 1. (The premium seats include a Welcome Green Tea Service before the performance.)
 

Welcome Green Tea

You will enjoy good views from all seats in the 2nd, 3rd, and 4th rows.
 

Q: The prices are the same for the 2nd, 3rd, and 4th rows but with different chairs - what is the difference?

In the 2nd row, you will have a good view between the guests seated in the front row.
You will be able to sit comfortably on a chair mattress (8cm) with your legs stretched out. A tatami chair with backrest will enable you to enjoy the performance in the authentic atmosphere of the Japanese Ozashiki party.
 
The views from the 3rd row are restricted by the guests in the 1st and 2nd rows, but your view will be slightly raised by sitting on a chair mattress (15cm). These seats are easy to sit on and stand up from. A tatami chair with backrest will enable you to enjoy the performance in the authentic atmosphere of the Japanese Ozashiki party.
 
The 4th row is slightly away from the stage, but a 35-cm-high backrest chair enables you to see from a higher position than the guests sitting in front. These seats are very easy to sit on and stand up from.
 

Q: Is there any discount?

Yes. A 500 yen discount per seat applied to online purchase. Online purchase is available until 17:00 on the day of the performance. 
 

Q: Can I purchase non-reserved seats online?

No. Non-reserved seats are purchasable at the ticket booth from 17:00 to 17:45 on the day of the performance. Seating is on a first come, first served basis.
 

Q: I would like to purchase a ticket for the standing room …

In case that all of the seats have sold out, standing-room tickets are available for purchase at the ticket booth after 17:00 on the day of the performance. Standing-room tickets are not sold on this website.
 

Q: Is there a children’s price?

All seats are available for children over the age of 7, but there is no discount for them. 
Besides, babies and infants under the age of 7 are not permitted to enter. Thank you for your understanding.


About a purchase
 

Q: I purchased a ticket for the wrong date (or seat) by mistake! What should I do?

Please note that once a ticket has been purchased, there is no option to obtain a refund or change the date.
 

Q: Can I pay by credit card?

This website accepts VISA, Mastercard, and AMEX. At the ticket booth, you can pay in cash (Japanese yen) as well as by credit card.
 

Q: Should I keep the final screen?

It is recommended to keep the final screen after you complete payment just in case. The confirmation mail will be sent to your E-mail address, however some of your free E-mail, such as hotmail or yahoo etc., may reject our mail.
 

Final screen


After a purchase
 

Q: Should I just go to Kaikaro earlier than 18:00?

Ticket booth

You need to obtain your admission ticket first. Please be sure to check in by 17:45 on the day of
the performance. You can check in at the ticket booth in Kaikaro.  The "QR code" is more recommended for checking in. It is written on the confirmation mail, or the final screen.

Final screen

 

Q: I have not received a confirmation email

Some of the free E-mail, such as hotmail or yahoo etc., may reject the confirmation mail. Or, it may have gone into your spam folder or you may have entered an incorrect email address. Please keep your order number that is shown on your screen. In case you need more help, please contact the Project Office from INQUIRY.

After a purchase
 

Q: Should I just go to Kaikaro earlier than 18:00?

Ticket booth

You need to obtain your admission ticket first. Please be sure to check in by 17:45 on the day of the performance. You can check in at the ticket booth in Kaikaro. The "QR code" is more recommended for checking in. It is written on the confirmation mail, or the final screen.

Final screen

 

Q: I have not received a confirmation email

Some of the free E-mail, such as hotmail or yahoo etc., may reject the confirmation mail. Or, it may have gone into your spam folder or you may have entered an incorrect email address. Please keep your order number that is shown on your screen. In case you need more help, please contact the Project Office from INQUIRY.


About the performance
 

Q: Can I take a photo during the performance or of the geisha? Can I upload it to SNS?

Yes, photography by phone is only allowed. Please feel free to take photos by phone and upload them to SNS. However, no digital camera or no video recording, please. 
 

Q: Is a meal included?

Meals are not included, and you are not allowed to eat or drink inside the venue. The performance is scheduled to end at 19:30, so it is recommended to make a restaurant booking for after 20:00. There are some restaurants near the venue, but please make your reservation yourself. →http://eyeon.jp/dining/diningspots.html
 

Q: Is there a dress code?

Smart-casual is recommended. It's not strict at all; however, dressing up for the night is recommended. Besides, please refrain from being barefoot inside Teahouse. It is considered polite to bring socks to wear inside Japanese building.
 

Q: Will I see real geisha?

You will see real geisha who have practiced in Kanazawa for a long time and are currently busy performing, mainly in Higashi Chayagai.
 

Q: Can I enter the venue once the performance has started?

You may be refused entry once the performance has started even you have tickets. Please make sure to arrive 10 minutes before the performance. (Doors close at 17:45)
 

Q: Can I go out the venue during the performance?

As the venue is not very large, your movement would disturb another guests. We would ask all guests to stay in the venue during the performance. It is scheduled to end at 19:30. You can catch the last Shinkansen to Tokyo, or the last Thunderbird for Kyoto and Osaka depart from JR Kanazawa station.
 

Q: I would like to purchase after listening to the explanation of the event details

Ticket booth

The ticket booth in Kaikaro will be open from 17:00 on the day of the performance. After listening to an explanation by a staff member, if seats are available, they can be purchased at the booth. (Credit card payment accepted)

 

Q: I wish to participate on a date other than those in the calendar

There are no performances on any dates that are not listed in the calendar. We usually operate this event at the end of March to April, and October to the middle of November. Please request us if you consider about your private plan. Inquiry

About the performance
 

Q: Can I take a photo during the performance or of the geisha? Can I upload it to SNS?

Yes, photography by phone is only allowed. Please feel free to take photos by phone and upload them to SNS. However, no digital camera or no video recording, please. 
 

Q: Is a meal included?

Meals are not included, and you are not allowed to eat or drink inside the venue. The performance is scheduled to end at 19:30, so it is recommended to make a restaurant booking for after 20:00. There are some restaurants near the venue, but please make your reservation yourself. →http://eyeon.jp/dining/diningspots.html
 

Q: Is there a dress code?

Smart-casual is recommended. It's not strict at all; however, dressing up for the night is recommended. Besides, please refrain from being barefoot inside Teahouse. It is considered polite to bring socks to wear inside Japanese building.
 

Q: Will I see real geisha?

You will see real geisha who have practiced in Kanazawa for a long time and are currently busy performing, mainly in Higashi Chayagai.
 

Q: Can I enter the venue once the performance has started?

You may be refused entry once the performance has started even you have tickets. Please make sure to arrive 10 minutes before the performance. (Doors close at 17:45)
 

Q: Can I go out the venue during the performance?

As the venue is not very large, your movement would disturb another guests. We would ask all guests to stay in the venue during the performance. It is scheduled to end at 19:30. You can catch the last Shinkansen to Tokyo, or the last Thunderbird for Kyoto and Osaka depart from JR Kanazawa station.
 

Q: I would like to purchase after listening to the explanation of the event details
The ticket booth in Kaikaro will be open from 17:00 on the day of the performance. After listening to an explanation by a staff member, if seats are available, they can be purchased at the booth. (Credit card payment accepted)
 

Ticket booth

 
 
Q: I wish to participate on a date other than those in the calendar

There are no performances on any dates that are not listed in the calendar. We usually operate this event at the end of March to April, and October to the middle of November. Please request us if you consider about your private plan. Inquiry


Access
 

Q: How do I get to the venue?
From LL#10 bus stop (Kanazawa Loop Bus/ Left loop): 6-min walk

Back door of Kaikaro


From RL#4 bus stop (Kanazawa Loop bus/ Right loop): 3-min walk
From Hashiba-cho bus stop (JR west): 3-min walk
From JR Kanazawa station: 24-min walk.
If searching on Google Maps, you may be guided to the back door of Kaikaro. Please come to the main entrance.
 
Q: Would it be possible to get to Tokyo or Kyoto after the performance?

The performance is scheduled to end at 19:30. The last Shinkansen (to Tokyo) departs from Kanazawa station at 21:00. The last Thunderbird (for Kyoto and Osaka) departs from Kanazawa station at 20:47. Please speak to a staff member on the day if you wish to leave your suitcase.

Access
 

Q: How do I get to the venue?
From LL#10 bus stop (Kanazawa Loop Bus/ Left loop): 6-min walk
From RL#4 bus stop (Kanazawa Loop bus/ Right loop): 3-min walk
From Hashiba-cho bus stop (JR west): 3-min walk
From JR Kanazawa station: 24-min walk.
If searching on Google Maps, you may be guided to the back door of Kaikaro. Please come to the main entrance.
 

Back door of Kaikaro


 
Q: Would it be possible to get to Tokyo or Kyoto after the performance?

The performance is scheduled to end at 19:30. The last Shinkansen (to Tokyo) departs from Kanazawa station at 21:00. The last Thunderbird (for Kyoto and Osaka) departs from Kanazawa station at 20:47. Please speak to a staff member on the day if you wish to leave your suitcase.


About the venue
 

Q: Is there any step-free access?

We regret that there is no step-free access to the historic building. Please note that you will be required to climb stairs to reach the second floor, which is where the performance room is situated.
 

Q: Are there any Western-style toilets?

There are Western-style toilets for both gents and ladies at the hall.